Refund policy
At Orvaliadecor, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Return Period
We accept return requests within 14 days after delivery.
2. Eligible Returns
You may request a return under the following conditions:
- The item is unopened and unused
- The item has been opened but not used
- The item is defective, damaged, or has a quality issue
3. Non-Returnable Items
We do not accept returns for:
- Items that have been used
4. Return Shipping Costs
For approved returns, Orvaliadecor will cover the return shipping cost.
5. Restocking Fees
We do not charge any restocking fees for returned items.
6. How to Request a Return
To request a return or refund, please contact us by email first at:
Please include your order number and a brief description of the issue. If the item is defective or damaged, please provide photos to help us process your request more quickly.
7. Return Address
Please do not send your item back without contacting us first.
To avoid unauthorized returns, we will provide the return address only after confirming your return request.
8. Refund Process
Once your returned item is received and inspected, we will notify you of the refund approval.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
9. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Orvaliadecor
Email: info@orvaliadecor.com