FAQ

We offer a variety of home storage furniture, including wooden drawer cabinets, acrylic display cabinets, storage cabinets, and other functional cabinets for everyday household use.

Yes. Our cabinets are designed for everyday residential use, including bedrooms, living rooms, entryways, home offices, and other indoor spaces.

Most of our cabinets require simple assembly. Assembly instructions and the necessary hardware are usually included in the package.

Our products may be made from different materials depending on the design, including wood-based materials, acrylic panels, and metal hardware. Please refer to the product page for specific material details.

We do our best to provide accurate measurements. However, slight differences may occur due to manual measurement and manufacturing updates.

We try to display colors as accurately as possible, but actual colors may vary slightly depending on lighting, screen settings, and monitor display.

Yes. Our acrylic display cabinets and some storage cabinets are suitable for displaying collectibles, decorations, books, and other household items.

After your order is placed, you should receive an order confirmation email. If you do not receive it, please check your spam folder or contact us for assistance.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

Yes. If you have any questions about a product, shipping, returns, or assembly, you are welcome to contact us before placing your order.

We currently ship within the United States.

Our store mainly operates on a retail in-stock sales model. Product availability is shown on the website, but inventory may change without notice.

Orders are usually processed within 1–3 business days after payment is successfully completed.

Delivery times may vary depending on the product, destination, and carrier. Shipping times are estimates only and are not guaranteed.

Yes. Once your order has been shipped, tracking information will be provided if available.

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photos of the damaged item and packaging.

If your order is missing parts or hardware, please contact us by email. We will review the issue and provide appropriate assistance.

We accept return requests within 14 days after delivery.

A return may be accepted if:

• the item is unopened and unused
• the item has been opened but not used
• the item is defective, damaged, or has a quality issue

We do not accept returns for items that have been used.

For approved returns, we cover the return shipping cost.

No. We do not charge any restocking fees.

To request a return or refund, please contact us by email first with your order number and details of the issue. If the item is damaged or defective, photos will help us process your request faster.

No. Please do not return any item without contacting us first. After your return request is confirmed, we will provide the return address.

If your refund is approved, it will be issued to your original payment method within 5–7 business days after the returned item has been received and inspected.

Yes. If your item is missing parts or has damaged components, we can provide replacement parts support after confirming the issue.

Please contact us with your order number and photos of the issue. We will review the case and provide an appropriate solution.

You can contact our customer support team by email at info@orvaliadecor.com for assistance with products, shipping, returns, and after-sales issues.